Swingbridge Surgery
SA
Sara A. one year ago • From Google
Bad
I had an absolutely terrible experience at the GP practice today. My 63-year-old mother, who was diagnosed with osteoarthritis last year and has ongoing pain management, continues working despite her condition. Today, she experienced an intense sharp pain and could barely move, requiring my assistance just to walk into the surgery. When we entered the consultation room and met with Dominika Plewa, she immediately demonstrated an unsympathetic approach. When I tried helping my mother remove her boots, Dominika instructed me to stop, forcing my mom to struggle painfully. My mother was so distressed she even used her other foot to remove her boot, breathing heavily from the effort. Dominika then proceeded to comment on my mother's weight (83kg), dismissively suggesting she should go to the gym. When I explained she couldn't due to previous abdominal surgeries and her surgeon's specific advice, Dominika initially disputed this and later claimed she never recommended gym exercise. Throughout the consultation, she repeatedly made weight-related comments that were insensitive and unprofessional. During the examination, she remarked that my mother's legs were "like dead" and criticized her sedentary job, suggesting it contributed to her condition. She printed some home exercises, seemingly expecting my mother to interrupt her work to perform them. When I requested a sick note due to her inability to move properly and experiencing severe pain, Dominika flatly refused, stating this was merely an "aging health problem". My mother left the surgery in tears, devastated by Dominika's cold, judgmental, and disrespectful treatment. The entire experience was traumatic and showed a complete lack of compassion for a patient suffering from a chronic condition. Absolutely rude, insensitive, and unprofessional.
Carol K.