LM

Lea M. 11 months ago • From Google

Rating

Poor

Painful blood test with inconsistent staff communication

Communication within the organization lacks clarity. While most receptionists are friendly, the information provided varies significantly. I recently encountered a nurse named Janet during a blood test. Although she was pleasant, she struggled considerably with drawing blood. She repeatedly shifted the needle back and forth inside my arm, removing and reinserting it multiple times. Given her experience, I don't believe she's a novice, which made the procedure quite uncomfortable. Overall, my experience doesn't align with the glowing reviews. The facility seems poorly coordinated, and while I can tolerate it for now, I sincerely hope to avoid Janet for future blood tests, which I apologize for saying.

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