AN

Almas N. one year ago • From Google

Rating

Bad

Painful cyst and 30-minute wait

After enduring a 30-minute wait, I finally reach the receptionist, who turns out to be incredibly discourteous. As someone struggling with anxiety and ADHD, I needed to discuss my status on the GB waiting list and review my medication. The receptionist immediately reprimands me for not scheduling the medication appointment earlier, then provides a slot for the following week. When I mention needing a GP appointment, she dismisses me and tells me to call back tomorrow. While explaining a painful cyst, I notice a slight shift in her tone. She then refers me to the pharmacy next door, which is helpful, but during her harsh scolding, I completely forgot to mention my urgent ADHD-related GP appointment that my university requires. I sincerely wish the staff would show more compassion. For individuals battling mental health challenges, something as simple as making a phone call can be incredibly overwhelming. A little kindness and understanding would make a world of difference.

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