Parc Canol Surgery
WL
Will L. one year ago • From Google
Bad
It's frustrating to contact the clinic at 8am on a Monday, being first in line, and having to explain that my wife is in severe pain and struggling to walk, only to be directed to an e-consult form as the preferred method of communication. Apparently, an online form is now considered more effective in assessing a disabled patient's condition than a face-to-face consultation. Even more concerning is the potential 36-hour wait for a response. I'm relieved I didn't call later, as the delay might have been even longer. One has to question the purpose of their phone line if patients are simply expected to complete an online form and wait. The e-consult process itself was incredibly inefficient and circular. The form repeatedly asked the same questions, with painfully slow page loads and unnecessary pauses between fields. It seemed to loop through the same information multiple times before presenting additional questions. The experience was maddening - being forced to repeatedly enter the same details in what felt like an intentionally obstructive system. It's almost as if the clinic is deliberately making it difficult for patients to seek help. Most tellingly, in years of predominantly negative reviews, Parc Canol has barely acknowledged patient concerns. They've responded only once in seven years, and that was regarding a private adoption appointment. There's been no effort to address feedback or demonstrate any commitment to improving their service. It would be refreshing to see them show even a minimal interest in patient experience, though I suspect that would require filling out yet another frustrating e-consult form.
Heather W.