The Chantry Health Group
Josephine L. 3 years ago • From Google
Average
Painful needle insertion left me with lasting nerve damage
My appointment at a local health centre involved a blood draw procedure in the treatment room. I was expecting to see a particular nurse who had previously provided excellent care, always handling blood samples with gentleness and precision. However, the staff member who attended appeared to be someone different, an older individual wearing glasses. During the procedure, I experienced significant difficulties. The needle used seemed to be an incorrect size, and the insertion was attempted in what felt like the wrong location, going both too shallow and too deep. When I expressed that this was causing me pain, the response I received did not feel particularly sympathetic or caring. The procedure continued without successfully obtaining a blood sample. Following this appointment, I developed ongoing pain and numbness in my hand. I contacted my GP the next day, who advised me to take paracetamol and suggested that if symptoms worsened, I should attend accident and emergency. The symptoms did worsen, with sensations similar to electric shocks and progressive weakness in my fingers and hand. This has significantly impacted my daily life, as I am now unable to perform routine activities such as cooking and household tasks. The pain extends from my wrist through several fingers, and I am experiencing increased anxiety and depression due to concerns about my hand's ability to function normally. I have lost confidence in the care I received and worry about the potential risks of encountering staff who may not be adequately trained or prepared for their role.
Excellent availability for scheduling appointments, including options for later time slots. The team demonstrated a welcoming and supportive approach throughout the visit.
The Chantry Health Group
Susan T.
I have been a patient at this practice for over fifty years. To be frank, I have found the changes that have taken place over time to be somewhat disappointing, but I accept that things evolve. 💖
The Chantry Health Group
Hollie B.
I've recently found that this medical practice has performed really well overall. With the exception of one occasion—a frustrating experience attempting to request medications through the..
The Chantry Health Group
Stacey W.
This practice has been excellent during challenging periods and has genuinely improved my perception of them. I frequently attend for routine appointments and the process is always quick and..
The Chantry Health Group
Ben J.
I would not recommend this practice. They fail to return calls.
The Chantry Health Group
Gareth T.
Excellent experience with a welcoming team and prompt appointment. Much appreciated 👍
The Chantry Health Group
Ashkan k.
The practice benefits from ample parking availability and prompt appointment attendance.
The Chantry Health Group
Ellie L.
The practice consistently provides prompt appointment availability and promptly dispatches correspondence regarding my child's vaccination programme.
The Chantry Health Group
Vivian C.
It took approximately three weeks to complete the registration process following admission.
The Chantry Health Group
Them K.
The recent merger appears to have created some challenges in booking appointments, though once you do secure a slot at this practice, the quality of care remains consistent with what it has been..
The Chantry Health Group
Georgia M.
I recently switched to a new GP practice and I am very pleased with this decision. Since becoming a patient there, the team has provided excellent support throughout. The reception staff..
The Chantry Health Group
Diane S.
Absolutely brilliant, I was able to get an appointment very quickly. The telephone staff are lovely and they really do their best to accommodate appointment requests. It's worth noting that any..
The Chantry Health Group
Darrel M.
The management team can sometimes come across as dismissive and unwilling to assist. Raising concerns about this did not result in any meaningful resolution, as the clinical staff appeared to..
The Chantry Health Group
Karen O.
I underwent a ear cleaning procedure but I am dissatisfied as my right ear has been experiencing persistent echoing sounds since then.
The Chantry Health Group
julie f.
The reception staff at this health centre can come across as unwelcoming and dismissive, which made for an unpleasant experience when visiting.
The Chantry Health Group
Millie T.
The reception team and nursing staff were pleasant and helpful. However, I found the approach of some other staff members, including those at the associated pharmacy, to be unwelcoming and..
The Chantry Health Group
Josephine L.
My appointment at a local health centre involved a blood draw procedure in the treatment room. I was expecting to see a particular nurse who had previously provided excellent care, always handling..
The Chantry Health Group
Raymond S.
The service here was disappointing. I felt the clinical staff were not thorough in their approach, as they seemed to rush through consultations and recommend medications without adequate discussion..
The Chantry Health Group
Joyce W.
I have needed to update my previous review of this medical practice as I have since attended appointments there and found the staff to be very helpful and attentive, going above and beyond to assist..
The Chantry Health Group
Matthew B.
I have no concerns about the nursing team, reception staff or clinical staff, as my interactions with them have been positive. However, I experienced significant difficulties with the repeat..
The Chantry Health Group
Brynn B.