RM

Rita M. 4 years ago • From Google

Rating

Average

Painful Phone Queue for Same-Week Appointments

EDIT: I successfully secured an appointment (surprisingly, after previous difficulties) and the surgical procedure itself is excellent. However, there appear to be underlying issues with certain staff members, communication protocols, or administrative processes. ORIGINAL: This situation is pure madness: to secure an appointment, you must precisely dial at 8:30am to enter a phone queue. The available slot is exclusively for the following week's same day. If all slots are taken - you're instructed to repeat this phone lottery the next day! They're unable to schedule an appointment even a month in advance. So if you miss the 8:30am phone battle for slots daily - you're out of luck. The most frustrating aspect is that this convoluted system is only explained after persistently questioning why obtaining an appointment seems impossible. Otherwise, you're simply told to 'call again tomorrow morning'. How can such a dysfunctional system possibly continue to operate?

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