AC

Ayesha C. one year ago • From Google

Rating

Bad

Painful prescription nightmare at pathfinder gps

I suffer from CRPS and depend on daily medication to manage my chronic pain. This medication is potent and not something to discontinue abruptly, yet this GP has twice been content to let me go days without my essential medication. Repeatedly, I've been informed my prescription is ready for collection, only to find my pharmacist has no record of it. Similarly, I've been told I have a scheduled appointment with the in-house physiotherapist, which never materialized, and my referral for musculoskeletal physiotherapy remains pending. The online prescription renewal form is unnecessarily complex, and navigating their phone system to reach a human representative is incredibly frustrating. Moreover, I'm forced to re-explain my entire situation to a different staff member each time I call. I am seriously contemplating filing formal complaints and seeking a new GP, as I struggle to identify any redeeming qualities in this practice. Be cautious: Pathfinder GPs are far from exceptional. Unlike my previous experiences, I cannot even identify my current GP, having never met or spoken with them directly. Update: Reducing my rating to 1 star due to the generic, copy-and-paste response received and the continued absence of my prescription. Absolutely dreadful service

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