DJ

Dany J. 7 years ago • From Google

Rating

Bad

Painful Referral Mess with Unhelpful Staff

Attempting to contact this healthcare provider is a nightmare. Phone lines are virtually inaccessible, and when I finally reach someone, Dr. M prescribes over-the-counter medication at an inflated price. Her advice is to go to A&E if my condition worsens, which I do, enduring agonizing pain while waiting three hours. The A&E doctor contradicts my GP, declaring they can do nothing and sending me home with basic Paracetamol, instructing me to return to my GP for a referral. The next day, I secure an emergency appointment, only to encounter Helen, a receptionist who is unhelpful and dismissive, repeatedly refusing to address my concerns. After strongly asserting the seriousness of my situation, Dr. Sheik helps me obtain an expedited referral. I'm given a specific appointment time, but upon checking, I realize it's in the middle of the night. Attempting to clarify, I'm met with Helen's aggressive response - she interrupts constantly, falsely claiming I was informed about a virtual appointment and procedure details. Throughout this ordeal, I've been shuttled back and forth while suffering intense pain. The entire experience is utterly unacceptable and represents a complete breakdown of basic patient care.

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