Wembley Park Drive Medical Centre
AH
Arif H. 11 months ago • From Google
Bad
I am sharing my experience with this medical practice following a significant accident in December 2024, where scans confirmed a fracture in my Sacrum (Pelvis Bone) and coccyx. I have been experiencing severe, persistent pain for eight months. During my initial consultation with Dr. Rafah Hana, I was offered basic pain relief, but when I requested a referral to an orthopaedic or spinal specialist, she firmly declined, stating it was not an open fracture and I would need to seek a private consultation. After several weeks, Dr. Dunbar, a GP at the surgery, contacted me. She was compassionate, listened attentively to my concerns, discussed pain management strategies, and arranged a referral to the spinal unit - for which I am immensely grateful. While I award Dr. Dunbar five stars, the rest of the team falls short. Following the spinal surgeon's recommendation for a new medication trial, the surgery failed to dispense the prescribed treatment. On 5/08/2025, during a blood test visit, I requested the new prescription and was told Dr. Patel would contact me. No communication followed. I've previously experienced similar issues with Dr. Patel and the pharmacist arbitrarily stopping my medications, forcing me to purchase private prescriptions. My recent interaction with the reception staff was equally frustrating. Synthia spent over 20 minutes attempting to direct me to an online consultation, which I could not complete. Another staff member, Dion, promised to resolve the prescription issue, but I remain waiting. In summary: - Initial GP consultation was unsatisfactory - Specialist referral was delayed - Dr. Dunbar is exceptional - Dr. Patel is unresponsive - Clinical pharmacists need to improve communication - Reception staff require better patient service training I sincerely hope management reviews this feedback and implements necessary improvements.
sneha p.