Woodhouse Hill Surgery
AC
Ashley C. 2 years ago • From Google
Bad
I arrived at the physiotherapy clinic on a referral, and upon entering, found no receptionist present. Given my current painful condition, standing was challenging, so I sat down. A notice on the reception window suggested calling for help, but since I was 7 minutes early and could hear ongoing treatments, I decided to wait patiently. When my appointment time arrived, the previous client emerged from the treatment room, and I expected to be seen shortly. After 4 more minutes, at 17:19 (my appointment was at 17:10), a staff member approached and abruptly questioned whether I had checked in. I explained that no one was at reception. He then confrontationally demanded to know if I had an appointment, which I confirmed was for the physiotherapist. He insisted I needed to check in and should have rung the bell, declaring that I would now not receive a full appointment due to being past the scheduled time. Considering my existing pain, the aggressive tone of communication, and the fact the previous session had barely concluded, I found this response utterly ridiculous. Unwilling to tolerate such disrespectful treatment, I left the clinic. My pre-existing anxiety about the appointment was only heightened by the unprofessional and hostile manner in which I was addressed.
Glen B.