City Way Surgery

A terrible setup, inadequately managed and unproductive. My sympathy goes out to the reception staff who must handle calls, as they are completely abandoned by the practice's physicians. Speaking on..

During my transition from my rural healthcare provider to City Way, I am overwhelmed with gratitude for their exceptional support and compassionate care, not only for my terminally ill mother but..

Completely worthless. Scheduling an appointment is impossible. They actively prevent you from booking; you're forced into a 7am Econsult lottery with slim chances of securing a slot that might..

Absolutely terrible service. Don't try and get an appointment unless it is absolutely necessary... been terribly sick for a week and try to book an appointment today... need to call at 8 or you..

I was informed that telephone appointment booking is no longer available, with everything now handled through E-Consult. I'm concerned about the waiting times, as I submitted my request on October..

Absolutely pointless service. This medical practice drives me up the wall. I've been a patient since its previous location on Orion Road! Not that it matters. Apparently, the only way to get any..

Scheduling a pediatric consultation months in advance? Absolutely ridiculous.

Update June 2022: validation for those who previously rated this medical practice poorly - CQC has officially declared the facility inadequate.... 5 months ago: The practice sends a text instructing..

I've been a patient at City Way GP surgery for just a short time, and I am thoroughly dissatisfied with the quality of service I have encountered. The administrative mistakes made by the surgery..

Called medical office early morning, doctor was supposed to return call by 1pm, still waiting with no response

What use is a medical practice that makes scheduling appointments impossible?! Their system only allows same-day e-consult bookings, with no option to reserve a slot for upcoming non-urgent but..

City Way medical practice truly exceeded expectations today. I've been struggling with my mental well-being, and the incredibly supportive front desk staff (whose name I unfortunately didn't catch)..

After being a patient at this surgery for 8 years, I have nothing but positive things to say. Booking appointments has never been a challenge, and I consistently manage to get through at precisely..

Scheduling here is a nightmare. Impossible to secure a booking, even when trying to plan ahead. Daily morning calls only result in rejection. For working professionals, this approach is completely..

I'm utterly devastated that today (23/7/2024), my visit to the General Practitioner resulted in another failed attempt to secure an appointment. I'm left with no choice but to escalate this to the..

I've been receiving treatment at this practice for almost two years without issues, but since my general practitioner departed, the situation has drastically deteriorated. Last week, my care plan..

Their customer service is abysmal - calls go unanswered, and their queue buster system is completely ineffective. They claim to call back via text, but these messages are false, never actually..

The phlebotomy staff this morning were exceptional - both were incredibly kind, supportive, and conducted themselves with the utmost competence. My blood draw was a completely seamless and positive..

The staff consistently demonstrate exceptional customer service, displaying genuine warmth and a willingness to assist.

It's disappointing how their front desk staff consistently display an attitude of superiority and provide inconsistent information, expecting patients to be mind readers. Today, I experienced..