GW

Graham W. one year ago • From Google

Rating

Excellent

Painless injection and caring staff at medical centre

I am disheartened to learn that numerous individuals seem to have encountered negative experiences at this centre. Having been registered here for over three decades, since their time on Mawney Road, I have consistently found them to be courteous and supportive whenever I needed assistance. My most recent visit was just today, 7 April 2025. Dealing with shoulder issues, I consulted Dr Hossain, who arranged physiotherapy and scans. Eventually, it was determined that an injection by Dr Kuller was necessary. A few days later, I visited reception to inquire about the injection's progress. The receptionist was incredibly kind, explaining she couldn't book the appointment directly but would inform her colleague, who promptly resolved the matter and called me within hours to confirm today's appointment. I've always found the receptionists remarkably helpful, especially considering their demanding and relentless workload. Today, Dr Kuller administered the injection with exceptional warmth and friendliness. His ability to make patients feel comfortable is remarkable, and the injection was completely painless. This was my second such injection from Dr Kuller - previously treating my other shoulder with identical, pain-free precision. Many had warned me about the typically uncomfortable nature of steroid/cortisone injections, but I was pleasantly surprised both times. During today's visit, Dr Kuller explained the technique: finding the exact needle insertion point and moving swiftly to minimize discomfort, noting that prolonged searching causes most patients' pain. I'd also like to emphasize my thirty-year relationship with Dr Hossain, who has consistently been exceptional and thorough. Dr Darmar is equally outstanding. While I recognize the surgery's perpetual busyness can delay problem-solving and appointment scheduling, this actually demonstrates their impressive commitment. Despite overwhelming demands, they continue to perform admirably.

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