Ashcroft Surgery

It's been difficult to reach anyone by telephone. I've experienced lengthy wait times when trying to get through, particularly during afternoon hours. This isn't an isolated incident for..

The telephone and appointment booking system leaves much to be desired, however once you manage to get through, the reception team are consistently pleasant and supportive. The clinical staff members..

The practice appears to have limited availability, and I found the staff interactions to be unwelcoming.

I would rate this experience far lower if possible. I have found the standard of service at this medical practice to be extremely disappointing, particularly given that my child required care during..

I have consistently had positive experiences at this practice, with appointments being readily available and the reception team demonstrating friendliness and patience throughout my visits. I would..

I found it very difficult to access timely care at this practice. I have been attempting to secure an appointment for a pressing health concern, but have repeatedly been advised to contact the..

Extremely frustrated with the difficulty in securing an appointment for my young child. I spent considerable time attempting to reach the practice by phone over a two-day period without success, as..

The practice has discontinued telephone appointment bookings, leaving only two alternatives: competing for same-day slots at 8am (which is impractical for those with school commitments) or attempting..

I'm quite frustrated because there's consistently a significant wait of around an hour between my appointment time and actually being seen by a clinician. The process isn't clear to me. Additionally,..

The practice was well-maintained and tidy, with a pleasant and supportive team. The surroundings were lovely.

The reception staff at this practice were extremely unhelpful. While waiting to be seen, my partner attempted to call the surgery but the phone went unanswered for an extended period before being..

The appointment availability at this practice is extremely limited, which makes it difficult to arrange regular consultations regarding ongoing treatment. I found the booking process frustrating and..

I have been with this practice for many years. I have found the reception team to be genuinely supportive. On a recent occasion when I called, a team member took time to speak with me until I felt..

Called to arrange an appointment for a family member, only to be informed that the practice is currently limited to emergency appointments due to staffing constraints. This is frustrating, as it's..

I have found this GP surgery to be disappointing overall. While the clinical staff provide adequate care, the administrative experience has been problematic. The reception team has made errors that..

I felt compelled to leave due to the poor standard of care. The practice has declined significantly since my previous clinician was available. There have been numerous issues over the years, with one..

Good medical professionals with one notable drawback regarding appointment availability and punctuality. Booking a consultation often results in significant delays, with patients waiting considerably..

The phone lines are difficult to reach and getting through to book an appointment proves to be quite challenging.

I find it disappointing and aggravating that online appointment options are not available.

The appointment that was scheduled for my child was not available when I arrived. I experienced a lengthy wait with my young child before being seen by the healthcare provider. On a previous..