Manor Road Surgery
Bren H. 2 years ago • From Google
Bad
Parking chaos makes appointments nearly impossible
The facility itself and the team members are excellent, however it's a practice that presents significant challenges due to insufficient parking availability. I was concerned and disheartened witnessing an older couple struggling in the car park, with one visibly distressed and uncertain about why they couldn't access their appointment. The other explained that patients arriving 10 minutes late would not be seen, and they had exceeded this by 3 minutes, but the first responded that they had arrived early. Yes, the other replied, but we couldn't find anywhere to park or stop to help you out, so we had to wait 12 minutes for a space to open up, and then spent 5 minutes queuing at reception because the automated check-in system wasn't functioning, which made us late. It felt deeply unfair that they were turned away through circumstances beyond their control, yet the reality is there's nowhere suitable to park nearby without a lengthy walk, which for many people including myself is simply not feasible. I've discovered through experience that arriving 30 minutes early is necessary or you simply won't secure a parking space.
The reception desk has appeared unstaffed during my visits. The premises have a worn appearance. It is disappointing, as the practice was once of a much higher standard.
Manor Road Surgery
Steve H.
Many thanks, the professionalism of the staff. My wife phoned after being sent home from work and found the system at its best, from the receptionist arranging a telephone assessment to attending..
Manor Road Surgery
Phillip F.
The team here is excellent, providing outstanding care and support. The treatment received was of high quality, and the new online appointment system works really well with prompt responses.
Manor Road Surgery
francis R.
A convenient healthcare facility
Manor Road Surgery
Becca B.
Was unable to secure an appointment outside of standard working hours, which meant attending during work time and losing income as a result. After waiting beyond the scheduled time, the appointment..
Manor Road Surgery
Kathryn K.
The new appointment booking system is quite confusing. The NHS App directs you to call the surgery, but the surgery's message instructs you to complete a form on their website. There are two..
Manor Road Surgery
Shaun C.
It's a medical practice that requires you to attend in person.
Manor Road Surgery
Kayleigh C.
The service provided was satisfactory. The parking facilities were adequate.
Manor Road Surgery
Anne S.
Our family has been registered with this practice for a considerable length of time, and I am very appreciative of this continuity of care. The team has consistently demonstrated friendliness and..
Manor Road Surgery
Liz O.
During a period when general practice services face considerable scrutiny, I have consistently received positive and timely responses from both clinical and administrative team members whenever I..
Manor Road Surgery
caroline j.
The practice provided good care and the team were supportive. However, there appears to be a shortage of available appointment slots.
Manor Road Surgery
peter b.
The team here proved to be quite supportive and accommodating.
Manor Road Surgery
Maryam B.
Highly structured and knowledgeable
Manor Road Surgery
Neil M.
Attended the on-site pharmacy for a routine vaccination. The staff were welcoming and worked efficiently. Parking proved challenging, likely because the vaccination clinic was operating concurrently..
Manor Road Surgery
Michael L.
We attended for our vaccination appointment and received excellent service that was entirely efficient.
Manor Road Surgery
JANET C.
I have been a patient at this practice for a considerable time and consider it satisfactory.
Manor Road Surgery
Ronald H.
Consistently supportive and dependable. Outstanding pharmaceutical services.
Manor Road Surgery
darran k.
This practice has consistently been able to accommodate my appointment requests.
Manor Road Surgery
Clare A.
I have no complaints about the care I received. I am very grateful.
Manor Road Surgery
Michael B.
A well-organised practice that operates with good efficiency despite high patient numbers.
Manor Road Surgery
H L.