BH

Bren H. 2 years ago • From Google

Rating

Bad

Parking chaos makes appointments nearly impossible

The facility itself and the team members are excellent, however it's a practice that presents significant challenges due to insufficient parking availability. I was concerned and disheartened witnessing an older couple struggling in the car park, with one visibly distressed and uncertain about why they couldn't access their appointment. The other explained that patients arriving 10 minutes late would not be seen, and they had exceeded this by 3 minutes, but the first responded that they had arrived early. Yes, the other replied, but we couldn't find anywhere to park or stop to help you out, so we had to wait 12 minutes for a space to open up, and then spent 5 minutes queuing at reception because the automated check-in system wasn't functioning, which made us late. It felt deeply unfair that they were turned away through circumstances beyond their control, yet the reality is there's nowhere suitable to park nearby without a lengthy walk, which for many people including myself is simply not feasible. I've discovered through experience that arriving 30 minutes early is necessary or you simply won't secure a parking space.

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