Railway Medical Group (Station Site)

Used the practice car park during my initial visit without realising it was reserved for staff only. Fortunately, someone pointed out my mistake. Best to avoid using the car park if you're a patient..

This practice feels ineffective and uncaring about patient wellbeing. Appointments are extremely difficult to obtain, which undermines the purpose of having a medical service available. The phone..

The reception team provided limited assistance, and obtaining an appointment with a clinician proved challenging. The booking window is quite narrow in the mornings, which likely means many patients..

The availability of daily appointments feels inadequate. I have called every morning at 8 am for more than a week without success. A clinician had specifically requested to see me as I am..

Following a telephone consultation, I was advised to attend the local community hospital regarding urinary symptoms. I was deeply concerned to find that details of my symptoms, expected outcome, and..

The practice feels overstretched, with telephone consultations being the default rather than in-person appointments. As someone who struggles with sleep difficulties, I find it challenging to call at..

The appointment scheduling at this practice has been problematic, with sessions consistently running behind the times they were originally arranged for.

Securing an appointment can prove challenging, but once you manage to do so, the care provided has been of a high standard.

Unable to secure an appointment and now required to interact with an automated system for prescription refills. Took time off work in an attempt to book a consultation only to be advised to ring back..

The premises could benefit from some renovation and updating. The overall appearance seems rather worn and tired.

The appointment booking system is extremely frustrating and the reception team were not helpful in resolving my issue. I called at opening time but found myself far back in the queue. When I..

I contacted the practice this afternoon to notify them of a change to my pharmacy arrangements, as I had been advised to do. The receptionist who took my call displayed a manner that I found to be..

I would like to take this opportunity to commend the reception team at the local medical practice for consistently being courteous and highly professional during telephone interactions. Throughout..

The practice does not appear to meet patient needs effectively, with appointment slots limited to brief morning sessions that are allocated solely on a first-come, first-served telephone basis. It..

I found the experience disappointing.

The facility is thoughtfully designed to accommodate a wide range of visitors. The service provided was excellent.

While securing an appointment presents considerable challenges, my recent interactions with both clinical and administrative staff have been exceptional. They demonstrated responsiveness, compassion,..

I have been trying to reach a doctor for several days without success, and each time I call I am redirected elsewhere. All I want is to get proper support for my health concerns, but I feel the..

Excellent healthcare professionals! I haven't experienced any issues with them so far. The entire team, from those at the front desk to the clinical staff, genuinely care for patients and ensure..

The practice used to offer a more convenient booking system that allowed advance reservations online. Currently, the appointment system appears to require calling at the start of each day and..