Parkview Surgery
JM
John M. 2 years ago • From Google
Bad
I've read all the positive reviews about Parkview service, but I'm completely baffled by my own experience. Getting an appointment seems virtually impossible, with a standard three-week waiting period regardless of your medical condition. I had to desperately plead for appointments regarding a pilonidal cyst removal, which remains unhealed since September. The staff's response was marked by eye-rolling and an overtly dismissive demeanor. The nurse named Hope visibly struggled with the receptionists' reluctance to schedule appointments, occasionally intervening herself. My pre-existing mobility issues have only worsened, forcing me to seek expensive private treatment that has already cost me over £1000 - an expense I can ill afford. I've navigated a complex process to obtain X-rays and MRIs from Lewisham, making a simple request to collect documents that was met with bewildering resistance. I merely asked if they could hand over my medical records through the door to minimize my painful travel, but was treated as if I'd made an unprecedented, impossible demand. Every phone interaction feels like confronting an impenetrable barrier, with reception staff seemingly trained to terminate calls as quickly as possible. I absolutely cannot recommend this practice. I'm currently preparing formal complaints against both this surgery and Lewisham Hospital. I've scheduled a meeting with Dr. DAS, whom I've known for over two decades and whose father I remember fondly. I'm exhausted by being denied treatment by non-medical personnel, feeling that I'm entitled to NHS care without spending thousands seeking help. Yours in pain, frustration, and immobility. John Morrissey.
Wes R.