CR

Cris R. one year ago • From Google

Rating

Excellent

Patches booking system transformed my healthcare experience

Update 10 Feb 2025 - The introduction of the patchs booking system has dramatically improved my experience with this practice. Appointment requests are now processed with remarkable efficiency, and I've frequently been offered same-day consultations. Throughout the past year, every interaction has been consistently positive and courteous. Whether this is due to staff changes or not, I must commend them on the significant improvement!! My previous review below for reference ----------- Like many other patients, I encountered extremely frustrating interactions with the receptionist, both in-person and over the phone. It's evident that she lacks enthusiasm for her role, and one can't help but wonder why she remains employed. Patients should not have to endure her unprofessional, dismissive attitude. The remainder of the staff are excellent, and booking through patchs (when possible) ensures swift service. However, attempting to communicate with reception is a challenging endeavor...

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