RC

Rachel C. one year ago • From Google

Rating

Bad

Patches process left us frustrated and waiting

The management of this surgical practice for disabled children is incredibly frustrating. My child required medical attention, and the approach of cycling through various communication patches has become standard practice. While the actual doctors are excellent, the administrative process is completely ineffective. I submitted images only to be bizarrely directed to a pharmacy for assessment - what happened to seeing an actual physician?! My child needed direct medical evaluation, not a pharmacy consultation. You meticulously complete all the required documentation in these patches, then waste half a day waiting for a response, only to receive a message rejecting the appointment and forcing you to restart the entire process the next day. In my experience, the receptionists have been consistently unhelpful and contribute nothing to resolving the situation.

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