Heswall & Pensby Group Practice
Jonie J. 2 years ago • From Google
Bad
Patches referral failed after long wait
I submitted a patches referral yesterday, receiving a message that someone would review it and requesting a photo of the affected limb (which I had already included with my initial assessment). Despite my clear communication about having a clinical infection (and being clinically trained to understand my condition), I received no response. Nearly 20 hours later, I got a message from the surgery saying someone would examine my patches form. I called the surgery to cancel, explaining I had already obtained healthcare elsewhere and this wasn't an A&E situation. The receptionist provided misleading information, claiming the patches service had crashed the previous afternoon. If a system failure had occurred, why didn't they update their website or send a text alert, as they do for other service disruptions? I contacted patches directly, who confirmed their system had NOT crashed during that time. There's nothing more frustrating than a medical practice that lacks transparency, fails to demonstrate a duty of candour, and attempts to deflect blame for their own inadequacies. I'm seriously considering changing surgeries, as the quality of care continues to decline. This isn't an isolated incident - it's the third significant issue I've experienced in the past year.
The general practice staff and healthcare professionals at the surgery have been incredibly compassionate and supportive, which means a lot to me, particularly given my role as a caregiver for my..
Heswall & Pensby Group Practice
Caroline B.
I've been receiving care at Heswall and Pensby for years and have always been satisfied until recently. The past several weeks have made it increasingly challenging to contact the medical practice..
Heswall & Pensby Group Practice
Olivia G.
Generally, my interactions with Heswall and Pensby Group Practice have been satisfactory, but my perspective has drastically changed since giving birth six weeks ago. I've submitted numerous patch..
Heswall & Pensby Group Practice
Helen S.
10 days and still waiting on a prescription that's been completely ignored! The performance of this practice is abysmal across the board - just take a glance at the numerous negative reviews to..
Heswall & Pensby Group Practice
Norman L.
A comprehensive evaluation of my health concerns, accompanied by valuable recommendations and insights. The consultation was both enjoyable and lighthearted, while maintaining a high standard of..
Heswall & Pensby Group Practice
Reginald N.
During our two-decade association with this medical practice, initially located in Pensby, Dr. M. WOOLLONS has consistently demonstrated exceptional professionalism and compassion. From the nursing..
Heswall & Pensby Group Practice
Anni T.
After joining this medical practice recently, I've undergone four separate health assessments. I'm thoroughly satisfied with the service, and the personnel have been exceptionally supportive..
Heswall & Pensby Group Practice
Sarah C.
This medical facility is outstanding, with each staff member I've encountered being highly skilled and compassionate. After conversing with other patients, we all agree how fortunate we are to have..
Heswall & Pensby Group Practice
Susan P.
I was thoroughly delighted by the service at this medical practice. The new system is user-friendly, and I appreciated the convenience of scheduling my own appointment through the provided link. The..
Heswall & Pensby Group Practice
Alison S.
Throughout the past year, I've interacted with this practice multiple times, and in every instance, they have demonstrated exceptional care, promptness, and professionalism. Their service has been..
Heswall & Pensby Group Practice
Paul C.
I'm thoroughly frustrated with this healthcare system's communication approach. I got a notification about a pending message, which required me to navigate the cumbersome NHS website and struggle..
Heswall & Pensby Group Practice
Beverley H.
When we first arrived in this area 5 years back, I would enthusiastically recommend this medical practice to everyone. They were always prompt and responsive to any health concerns we raised...
Heswall & Pensby Group Practice
Simon W.
Dr. Tilson displayed exceptional bedside manner, listening attentively and addressing my concerns with genuine care and thoroughness. His approach was both personable and respectful, making me feel..
Heswall & Pensby Group Practice
AMY A.
The medical staff here are excellent, but accessing their care is a nightmare! It's virtually impossible to get the assistance I require when I need it. The front desk personnel lack basic courtesy,..
Heswall & Pensby Group Practice
Ivan F.
I've consistently found interactions with this healthcare practice to be top-notch. My conversation with Amanda, the practice pharmacist, was no exception. She demonstrated professionalism and..
Heswall & Pensby Group Practice
Sophie M.
Absolutely endorse this medical practice, their telecommunications support (particularly appreciating the callback feature) is remarkably streamlined, consistently providing timely scheduling for my..
Heswall & Pensby Group Practice
Kim K.
I've been a patient at this medical office for some time, and my experience has always been smooth. When I recently required a consultation, I was promptly scheduled and found Dr. Nelson to be..
Heswall & Pensby Group Practice
Sophie B.
I have been thoroughly impressed with the care my family and I have received from this medical practice. The administrative staff consistently demonstrate professionalism and effectiveness, while..
Heswall & Pensby Group Practice
Vikki A.
The front desk employees consistently demonstrate kindness and professionalism. I've recently consulted with Dr James and Dr Nelson, both of whom have been exceptionally compassionate. They provide..
Heswall & Pensby Group Practice
Brenda P.
I consistently visit the clinic to see Sr Susan Stocks, who consistently demonstrates a warm and approachable demeanor. She helps me feel relaxed and genuinely listens to my concerns. Her..
Heswall & Pensby Group Practice
Hannah C.