JW

Jennifer W. 2 years ago • From Google

Rating

Bad

Patches System Destroyed My Healthcare Experience

The quality of this medical practice has seriously deteriorated. With only 17 appointment slots across two doctors, securing a consultation is incredibly challenging. The reception staff push patients towards the Patches system, an entirely automated platform that requires symptom input, which is utterly unhelpful when you need to discuss test results. The system's response time is abysmal, with a callback taking around a week. This surgery is absolutely terrible. I cannot in good conscience recommend it to anyone.

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