Sorrel Bank Medical Practice

The clinician was excellent, listened carefully to my daughter's concerns and began treatment in a very friendly and pleasant manner.

This practice has declined significantly and does not demonstrate adequate care for patients. My experience with the clinician was disappointing and unhelpful.

I had an imaging appointment scheduled for a Sunday morning at a consulting facility located behind a medical practice. I adhered to all the preparatory requirements meticulously. I woke early to..

Unsatisfactory experience at this medical practice. The reception team were difficult to reach by telephone. Staff interactions felt dismissive and unwelcoming. There were difficulties obtaining..

It's consistently possible to secure an appointment when calling during business hours. The main drawback is the lengthy recorded message that plays when you phone in. It would be beneficial if..

My husband attended an appointment and noticed that there were consistently long gaps between patients being seen, which he assumed was due to administrative catch-up. However, he observed that..

If I could give this practice a very low rating, I would. After two decades as a patient, I made the decision to leave due to concerns about the standard of care provided. I found it difficult to..

I'm giving 5 stars ⭐️ NOT to the surgery itself as it has MANY issues but to a clinician I have seen a couple of times now and have found to be very professional, polite, and traditional in..

The waiting period for the scan appointment was considerably longer than anticipated. It is unreasonable to ask patients to arrive in a particular physical condition and then experience such a..

I would not recommend this practice. The staff were unhelpful and discourteous during my visit. The overall experience was disappointing.

I was registered with this practice for over a year. While I had no issues with the clinician I consulted, I found the reception staff challenging to deal with. Two receptionists in particular..

I have had a very frustrating experience at this practice. Many of the clinicians appear dismissive and unhelpful, often refusing to consider referrals when they cannot provide treatment..

The team members are very welcoming and approachable. It would be helpful if card payment facilities were available, as I had to make an unexpected trip home to collect cash.

I wish I could give a lower rating. It is extremely difficult to reach this practice by telephone. When contact is made, the staff can be unwelcoming. I have submitted several complaints regarding..

Overall a very disappointing experience. I have since decided to register with a different GP practice in search of improved care. Following some laboratory tests, I was not informed of the..

The reception team's approach to patient care falls significantly short of expectations. Patients appear to be overlooked by both reception and clinical staff. I have been waiting for test results..

The staff demonstrated considerable patience and courtesy throughout my visit.

This is the best GP practice I've had in years. The reception team are kind and accommodating, and they always make an effort to arrange appointments promptly. The clinical staff demonstrate..

Excellent facility with a helpful approach and friendly team members.

The receptionist was wonderful and incredibly helpful, demonstrating multilingual abilities and a great sense of humour. They provided excellent support and made a significant positive difference to..