The Queensway Surgery
A
Anonymouse 11 months ago
Excellent
I am writing to formally recognise and thank Dr Jamil Sorouji and the wider practice team for the quality of care I received on 25.10.25. This feedback is offered in the spirit of the NHS People Promise – “we are recognised and rewarded” and the NHS England recognition framework, which emphasise specific, timely, compassionate appreciation that connects individual contribution to better patient care. 1) What made a meaningful difference: Dr Jamil Sorouji.created space for me to explain my concerns without rush, summarised what they heard, and checked they had understood. Understanding: They explored how symptoms affected my daily life and acknowledged relevant history (COPD). Empathising : Their manner was calm and respectful, which helped reduce my anxiety and built trust. Helping (clear, practical support): I left with a clear plan, timescales, and what to do if things changed. 2) Quality of information and shared decision-making Options were explained in plain language, including benefits, risks, and alternatives. 3) Access, inclusion and reasonable adjustments The practice considered access needs ensuring the service felt fair and welcoming. The appointment type and length felt proportionate to my needs. 4) Joined-up working and follow-up Next steps were documented clearly and shared appropriately (e.g. referral to Southend hospital, test requests). Safety-netting & continuity: I received clear guidance on what to monitor, how to seek help, and who to contact. 5) Alignment to NHS values and the People Promise This experience reflected compassion, respect, inclusivity and professionalism, and demonstrates how everyday, sincere recognition is deserved for day-to-day excellence, not only for extraordinary events. It is exactly the kind of care that supports wellbeing, engagement and retention described in the NHS recognition framework. Thank you Please pass on my thanks to Dr Jamil Sorouji. any staff involved, including reception whose contributions enabled such a positive outcome. Kind regards
Qaladze K.