DS

David S. 5 years ago • From Google

Rating

Bad

Patient Denied Care During Health Emergency

The surgery in question displays a concerning absence of human interaction, personal engagement, and effective communication among its staff. The receptionist seems to be merely following a script when asking pre-appointment questions that are not only invasive but also excessively personal. Such private details should not be disclosed to individuals who lack the proper training or expertise in handling sensitive information. It appears that the practice is using COVID-19 as a justification for neglecting appropriate patient care. Prior to the lockdown, I experienced severe health issues and even collapsed right outside their facility. This unfortunate incident occurred mere minutes after Eve Hill denied me an appointment on the grounds that they needed to wait for my medical records transfer. As a result, I ended up spending three days in intensive care due to this delay. Although I visit a general practitioner approximately once every three years, I've never encountered such discomfort or feeling of unwelcomeness before during any previous visits.

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