AW

Amanda W. 2 years ago • From Google

Rating

Bad

Patient's frustrating experience with surgery mix-up

The experience at this medical facility was utterly disgraceful. Upon arrival for my scheduled ECG at the Blackburn Road location, I was met with confusion and incompetence. The staff seemed clueless about my appointment, claiming it was actually booked at Broughton House. With barely any time to spare, I rushed to the other location, only to be told there was no record of my appointment there either. This level of disorganization and miscommunication is unacceptable for a healthcare provider. The entire ordeal left me frustrated, inconvenienced, and questioning the competence of their administrative processes. It's concerning to think how such poor management might affect patient care. I would strongly advise anyone considering this practice to reconsider their options.

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