Porter Brook Medical Centre
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Noreen N. 2 years ago • From Google
Poor
I've been a patient at pbmc for 6-7 years, and prior to the pandemic, their service was streamlined. However, since Covid, their standards have noticeably declined. For an extended period, Covid was used as a justification to avoid offering in-person consultations. Currently, scheduling a GP appointment takes around 4 weeks, and when you finally see a doctor, they often seem rushed and somewhat indifferent to your concerns. In the past, a critical two-week wait appointment never materialized, and I had to follow up myself. I suspect the referral was never properly submitted initially. Conversely, a more recent referral was processed efficiently and promptly. The clinic desperately needs to improve their appointment booking system. Patients shouldn't have to endure 20-minute phone waits or face minimum 4-week waiting periods. While I'm skeptical these changes will occur, I remain hopeful that improvements might eventually be implemented.
Noreen N.