Pease Way Medical Centre
DW
Darran W. 2 years ago • From Google
Poor
I've been a patient at Peaseway Surgery since 2005 and have always found the staff exceptional, but since 2020 and the pandemic, securing appointments has become as challenging as attempting to infiltrate a high-security facility! The fact that the Surgery persistently uses COVID protocols as an excuse to limit patient interactions makes it stand out negatively in the town, where other medical practices are more welcoming. Four years post-COVID, I find the appointment process increasingly frustrating, particularly after the retirement of two outstanding doctors, Scott and Clarke. It appears that patient care has become an afterthought. Due to these unreasonable wait times, even for a simple phone consultation, we're considering switching practices - a decision that genuinely saddens me, as Peaseway has historically been outstanding. However, continuing to cite COVID restrictions after four years simply doesn't make sense anymore. I want to emphasize that this critique is not directed at the staff, who remain consistently excellent. My concern is specifically with the waiting times, which seem uniquely problematic to this surgery. I would still recommend the Surgery, but with the caveat that it's not suitable if you require a prompt resolution.
Sarah W.