SR

Simon R. 3 years ago • From Google

Rating

Bad

Penketh clinic's phone queue is brutal

Goodness, I previously abandoned Honiton Way Surgery in Penketh because of lengthy wait periods, but after experiencing Chapelford, I would absolutely go back to Honiton Way without hesitation. I spent an excruciating 70 minutes on hold, barely advancing by fewer than 10 positions in the phone queue, only to be informed that no appointments were available and advised to attempt booking again the following day. This is far from an isolated incident. If possible, I would gladly assign zero stars to this experience.

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