Oak Street Medical Practice

I have experienced both positive and negative aspects of this practice over time. However, when I recently called for an appointment, I was able to secure one the same day, and the clinical staff..

The overall service and appointment scheduling process are quite frustrating. Making even straightforward requests or booking an appointment proves to be unnecessarily difficult. It appears that..

The team members are excellent, however there are consistent difficulties when attempting to contact the practice by phone. Getting through can involve considerable waiting periods, which..

I have been a patient at this medical practice for over 20 years. The care I have received recently has been excellent. I have found the team to be genuinely warm and helpful. I am particularly..

I was unfortunate enough to end up at the Oak Street Medical Practice. Having been asked to attend an appointment, I arrived to be told my GP hadn't yet arrived for work and would be starting an..

What is the purpose of this practice? It has been consistently difficult to secure an appointment whenever I have attempted to do so over the years. On multiple occasions, I have found the..

Disappointing experience overall with substandard service quality. The reception team handling phone enquiries appeared to lack adequate knowledge regarding standard procedures and healthcare..

Excellent medical professionals who communicate clearly and provide valuable support.

I arrived at the surgery early in the morning without a scheduled appointment. I want to express my gratitude to the reception staff member who was exceptionally helpful and managed to arrange for..

I would rate this lower if possible. The telephone system is extremely problematic. Calls went unanswered and I waited over 30 minutes on multiple occasions. When I did get through once, I was..

I sent an email requesting assistance with scheduling my booster vaccination, given that I have a specific allergy and an underlying health condition that means certain vaccines are not suitable for..

This practice was previously excellent, but the standard has declined significantly over recent months. The online system no longer allows patients to submit enquiries as it once did, and obtaining..

I would rate this lower if possible. I would advise against attending if you are genuinely unwell, as I felt my concerns were not taken seriously. The experience was deeply disappointing.

A really good medical practice where patients feel valued and well cared for by the clinical team and support staff. I recently switched to this surgery and have had an excellent experience with my..

I would not recommend this practice. The service is extremely disappointing, and I have decided to switch to a more efficient facility elsewhere. I would suggest looking for alternative options..

I feel uncomfortable raising this given the pressures facing the NHS and the dedication of the staff, but it's worth mentioning. Students from the university should be aware that registering here..

I could elaborate further, but there are simply far too many issues with this practice for me to address them all. This facility falls well short of expectations. I would recommend looking elsewhere.

The practice rarely responds to telephone inquiries and typically does not provide same-day consultations or callbacks unless the matter is deemed urgent, instead suggesting appointments several..

I attempted to contact the practice urgently after running out of my medication and experiencing significant withdrawal symptoms, which I felt resulted from an insufficient initial prescription...

The clinical staff are excellent, however there was an issue with the check-in process that resulted in an extended wait of over two hours before being seen. In general, appointment wait times at..