Oak Street Medical Practice

The overall service and appointment scheduling process are quite frustrating. Making even straightforward requests or booking an appointment proves to be unnecessarily difficult. It appears that..

The receptionist came across as dismissive and lacking in empathy, appearing to take satisfaction in explaining that a repeat prescription couldn't be obtained without scheduling an appointment...

I have consistently experienced difficulties with this practice. Booking appointments in advance frequently results in being told that slots are unavailable and directed to alternative services...

I arrived at the surgery early in the morning without a scheduled appointment. I want to express my gratitude to the reception staff member who was exceptionally helpful and managed to arrange for..

The practice rarely responds to telephone inquiries and typically does not provide same-day consultations or callbacks unless the matter is deemed urgent, instead suggesting appointments several..

I would not recommend this practice to anyone. Following a procedure, I was advised to get in touch if complications arose. When I experienced a wound issue, I attempted to contact the surgery..

A really good medical practice where patients feel valued and well cared for by the clinical team and support staff. I recently switched to this surgery and have had an excellent experience with my..

Following my initial visit at Oak Street, where the healthcare provider initiated steps to address a longstanding digestive issue by prescribing treatment, requesting diagnostic testing, and..

It is consistently difficult to secure appointments as there appear to be limited availability slots. This makes it challenging to receive ongoing care for existing health concerns, and patients may..

I sent an email requesting assistance with scheduling my booster vaccination, given that I have a specific allergy and an underlying health condition that means certain vaccines are not suitable for..

I contacted the centre yesterday and was so grateful to the receptionist who helped me with my concern and was so kind and compassionate to my situation. I will be forever in their debt.

I have experienced both positive and negative aspects of this practice over time. However, when I recently called for an appointment, I was able to secure one the same day, and the clinical staff..

I would rate this lower if possible. I would advise against attending if you are genuinely unwell, as I felt my concerns were not taken seriously. The experience was deeply disappointing.

I previously regarded this practice positively, though that perspective was based on minimal engagement given my generally good health. However, over the past few weeks following a recent illness..

Over the past few years, I have found it increasingly difficult to obtain emergency slots, routine appointments, or to receive callback responses from this practice.

The care and service provided is of excellent quality. The reception staff were exceptionally helpful and made the appointment process straightforward, assisting me with everything I required. The..

I find some of these reviews quite surprising, as there are always multiple perspectives to consider. What I can say is that my household and I have been attending this practice for many years, and..

I appreciate that weekend services are limited, but this practice doesn't appear to offer any contact options during weekends—no messaging, appointment booking, or other services. The weekday..

I could elaborate further, but there are simply far too many issues with this practice for me to address them all. This facility falls well short of expectations. I would recommend looking elsewhere.

Not worth your time. This practice disregards correspondence from external healthcare providers, displays a dismissive and discourteous manner, and avoids accountability when errors occur...