Swarland Avenue Surgery
Brent H. 4 years ago • From Google
Poor
Persistent communication failures and unactioned test results
I have remained with this practice despite numerous ongoing operational difficulties. While the clinical staff are pleasant during consultations, certain administrative personnel have displayed inconsistent professionalism on multiple occasions, which has been concerning. Test outcomes have frequently remained unaddressed for extended periods. Patients need to actively monitor their own care to avoid potential issues. Appointment availability presents a significant challenge, however the more troubling aspects involve how urgent matters are sometimes deprioritised and the way results are managed, alongside communication gaps that feel inadequate. These shortcomings are disappointing. The practice would benefit from meaningful improvements.
I have had a very negative experience at this practice and would not recommend it. I felt that I was prescribed medication that did not appear to be appropriate for my needs, and this was only..
Swarland Avenue Surgery
Anonymouse
was under the care of a female Doctor there. I am female - this is mentioned for a reason. Let's not be too 'specific' but suffice to say her behaviour/actions in person + in other evidenced ways..
Swarland Avenue Surgery
jay S.
I was extremely disappointed with my experience at this surgery. The mental health support available was very limited, and I felt dismissed during my consultation. This occurred over two years ago..
Swarland Avenue Surgery
Alexandria T.
Five stars for the reception team and nursing staff. One star for a particular clinician whom I have repeatedly requested not to see. I felt that the care provided did not meet the standard I would..
Swarland Avenue Surgery
Maamoun M.
I altered my view of this practice. The service fell short of expectations, with limitations in ordering diagnostic imaging and making referrals. Additionally, the manner in which I was treated left..
Swarland Avenue Surgery
Nikki S.
A wonderful medical practice with genuinely caring healthcare professionals.
Swarland Avenue Surgery
Jessica W.
I have been attending this practice for over a decade, and today's experience left me feeling profoundly undervalued, overlooked, and treated as though I were an imposition. This represents a..
Swarland Avenue Surgery
t t.
I had a negative experience with a member of the clinical staff at this practice. There have been concerns raised by patients that were initially visible through online channels but were..
Swarland Avenue Surgery
Fem
It is highly recommended that patients sign up for 'type 1 opt out of data sharing' to prevent their data being used for purposes other than direct care. The new GP 26/27 contract is relevant. Get..
Swarland Avenue Surgery
laura d.
I recently became a patient at this practice and have been very satisfied with the care provided. The entire team has been friendly and welcoming, and appointments run efficiently with minimal..
Swarland Avenue Surgery
Mary F.
The practice consistently provides excellent care regardless of which clinician I visit.
Swarland Avenue Surgery
Linda S.
This practice is among the finest, with all staff members being excellent, friendly and helpful, from those at reception and on the telephone through to all clinical personnel. I really couldn't..
Swarland Avenue Surgery
Jamil B.
The practice employs highly skilled professionals who demonstrate a genuine commitment to patient care and wellbeing.
Swarland Avenue Surgery
Saiqa A.
What a wonderful experience. I rang today with a question I anticipated would require considerable time to resolve, but the reception staff member was fantastic and managed to address everything for..
Swarland Avenue Surgery
Naz R.
I would give this practice a very low rating if possible. Finding appointment slots is extremely difficult, with availability either months away or seemingly non-existent. The practice does not..
Swarland Avenue Surgery
JJ O.
I am a former patient of this practice and have submitted complaints regarding clinical staff members. These complaints have been serious in nature and have progressed through various channels. I am..
Swarland Avenue Surgery
Satwant S.
This is an excellent medical practice. Appointments are scheduled promptly and you are seen without unnecessary delays. The reception team consistently demonstrates kindness, friendliness and a..
Swarland Avenue Surgery
molly M.
The entire team, including front desk personnel and clinical staff, demonstrated friendliness and professionalism throughout my visit. I have no complaints about the service provided.
Swarland Avenue Surgery
Madison M.
I recently registered with this practice and have found the team to be consistently helpful whenever I've made contact. During a recent call, one member of staff was particularly friendly and made a..
Swarland Avenue Surgery
Joe D.
Poor experience with the reception staff and difficulty obtaining a required document following a period of ill health. When requesting the paperwork, I was told an appointment would be necessary to..
Swarland Avenue Surgery
Lil L.