Cambridge Avenue Medical Centre
DN
Dobby N. 2 years ago • From Google
Bad
If you call and they don't answer, leave your phone ringing and go up in person - you'll see them. They're not overwhelmed when you arrive; they're just not picking up the phone. Some staff members used to be more helpful, but now they seem indifferent. I'm disabled and experience falls, and on several occasions I've struggled to get appointments with a GP. When I have managed to get through, I've been directed to hospital without any physical examination. The stress of waiting for a phone response actually makes you feel worse. I was given inaccurate information by reception staff. COVID is no longer an issue, and the surgery has new paint and expanded facilities, which is fine, but you can hardly ever see a GP now because the system has changed again. I was standing outside early in the morning and other patients were frustrated about the state of the practice and the lack of support from all the GPs - even the ones who used to be better now seem unhelpful. I'm confident they're still accepting new patients. The lack of help has affected my wellbeing significantly, and I've experienced low moods and negative thoughts for the first time because of my experiences here. I feel the standard of care has fallen short of what I would expect.
David B.