Wolverhampton Road Surgery
AR
A R. 6 years ago • From Google
Bad
Called at 8 and the line was busy, then made six more attempts before finally getting through, only to be put on hold for 20 minutes with no appointment available at the end of it. Appointments consistently run significantly behind schedule when one does manage to secure a slot, sometimes over an hour late. My family member was also told that a medication was no longer available due to cost considerations and had to purchase it privately for several months until after repeated calls, the prescription was eventually restored. Today has been the breaking point. Following a surgical procedure on Friday, I was given a letter to present to the practice, with today being Monday as the first available opportunity since the surgical facility was closed. I required additional pain management but was told it would take two working days and that I should have brought the letter on Friday. The suggestion was then made that if I hurried to deliver it in person, they might be able to assist. There was a lack of understanding, minimal support offered, and poor organisation of both time and resources. I have now attempted to call four times to confirm whether my pain relief medication has been processed. It appears the surgery does not proactively contact patients with information, yet expects patients to call for updates, which logically contributes to the constant phone congestion and extended waiting times. The system feels inefficient and the approach unhelpful, combined with what feels like inadequate standards in the care provided.
Jade E.