Wolverhampton Road Surgery

Staff are lazy, incompetent and uncaring.

The standard of service provided was extremely disappointing. Obtaining an appointment proved to be exceptionally difficult. The criteria used to determine what constitutes an urgent matter remains..

I have decided to discontinue my hormone-related treatment at this practice. I will manage my symptoms as best I can, as the healthcare professional I consulted was unable to provide a suitable..

I utilised the online messaging system to request an appointment, which indicated a response time of 48 hours, with potential delays due to the bank holiday period. A member of the clinical team..

I was very impressed with the welcome I received when I first attended this surgery. The staff were very friendly and welcoming. I had been experiencing a persistent ear issue for several months and..

The reception experience has been frustrating and unhelpful. Appointments are difficult to obtain, with the standard advice being to call early in the morning despite limited availability. The..

Outstanding guidance and support provided by both the reception staff and clinical team. While phone lines can experience wait times, this is consistent with what you'd encounter at most other..

I managed to secure an appointment after being persistent, though I was seen by a practice nurse rather than my preferred choice. This wasn't quite what I was hoping for. I required documentation..

It is difficult to secure appointment slots, even when visiting in person during the week to request one. When urgent care is indicated, arrangements are made with nursing staff instead. The..

I was able to reach reception quite quickly despite being third in line, and the staff member at the desk was genuinely helpful in locating an available appointment slot for me. Given how busy the..

I arrived early in the morning to book a doctor's appointment and was given a slot for later that same day. I spent considerable time waiting in the reception area. When the receptionist checked my..

I would like to thank the reception team, the nurse practitioner, and the clinical staff for their assistance last week. I had recently been discharged from hospital and was experiencing..

I have been a patient for many years and have experienced ongoing difficulties. The telephone lines are frequently unavailable or have extended wait times. Appointments are only accessible if you..

I recently had a specialist appointment and found the reception staff to be very welcoming. The clinical team arrived promptly and were exceptionally friendly, putting me at ease throughout. The..

Had my baby's first set of vaccinations with the same healthcare professional who has administered jabs to my children previously, and they have consistently been absolutely wonderful! They explain..

I have been attempting to contact the practice for an extended period with the telephone line consistently busy. When I eventually managed to get through, I was placed on hold for a considerable..

The appointment system feels inadequate and difficult to access. After considerable effort in securing an appointment, my husband found the consultation frustrating. When he described his symptoms,..

It was disappointing to finally secure an appointment after such a lengthy wait, only to feel that my concerns were not fully heard during the consultation. Being advised to book another appointment..

The reception team were helpful the day before when we contacted them about running behind schedule due to unfamiliar surroundings and traffic delays. However, we were informed that we might not be..

This practice has not met my expectations. I found the reception staff to be unwelcoming, and I have experienced significant difficulty in securing appointment slots.