JK

Jason K. 4 years ago • From Google

Rating

Poor

Pfizer vaccine call went badly

I previously held this GP Practice in high regard. However, I've discovered they consistently make communication challenging. I'm not suggesting all staff are problematic, but today's phone interaction was particularly frustrating. While attempting to inquire about my second Pfizer dose (as the text link provided no booking option and I wanted to schedule in advance), the staff member seemed intent on interrupting me. After explaining my situation, there was an uncomfortable silence. When I said "hello", she dismissively responded, "yeah wait a minute". Taken aback, I muttered "okay jeez". I genuinely don't believe I deserved such treatment. I rarely contact the GP, and on this rare occasion, they appeared irritated by my call. I've developed a genuine aversion to reaching out to them. Moreover, when I need assistance with something unsuitable for E-consult or excessively complicated through their app (which requires completing an entire questionnaire for a single query), they simply redirect me online. During COVID lockdowns, I was more understanding of such approaches. However, they continue to act as if taking a patient's call is an unbearable burden, which I find unacceptable as a registered patient. This experience is eroding my previously positive perception of the practice, which is deeply disappointing. As a patient, no one should feel like an inconvenience when seeking medical support. I'm genuinely frustrated by the recurring phone rudeness I've experienced.

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