Westerhope Medical Centre

I find the online appointment booking system frustrating to use.

Despite a notice in the practice indicating that online consultations are available around the clock, I have been unable to complete an e-consultation form over a two-week period, with the system..

I'm uncertain about the changes at my practice. I was originally registered at one location and have since been transferred to another, which is understandable though some advance notification would..

This practice has undergone significant changes and is no longer meeting expectations. Appointment availability has become increasingly difficult to secure. When my young child was unwell recently,..

Although I had seen the negative feedback beforehand (which I noticed tend to relate to funding constraints), I have been a patient at this practice for the past year and have experienced no issues...

I had a very disappointing experience at this practice for several reasons.

Since last week I submitted a request regarding my young child who is still awaiting a response. My child is currently unwell with an infection causing fever and poor appetite, and I have not yet..

I'm uncertain whether the practice is stretched thin, but securing an appointment presents considerable challenges. The reception team tends to ask extensive questions even regarding private or..

Called to request a repeat prescription. Was advised to use the NHS app or visit the surgery to complete a form. Was informed the process takes 48 hours. Based on previous experience, the full..

This has been the poorest experience I've had with a medical practice. The reception staff came across as dismissive and condescending. There seems to be inconsistency in how patients are directed..

This practice has been very disappointing. The reception staff seem to overstep their role. I've struggled to book appointments for my family members. The telephone system is particularly frustrating.

The team members are excellent and work efficiently; I have no complaints about their performance whatsoever, and they consistently demonstrate helpfulness and a positive attitude. The main area for..

I would not recommend this practice. The staff appeared unhelpful and dismissive, and I felt they were not taking their work seriously. My overall experience was disappointing and frustrating.

The receptionist I recently spoke with was unhelpful and displayed poor customer service skills.

If you're able to secure an appointment, the clinical staff are excellent. However, I've encountered numerous frustrations regarding appointment availability, lengthy wait times, and recurring..

After leaving my previous GP practice due to unsatisfactory service, I have found my experience at Westerhope disappointing so far. I registered with the practice approximately two weeks ago, but..

I have been attempting to contact this practice for several days to arrange an appointment without success. I find the responsiveness disappointing and feel that patient care could be prioritised..

If I could give these 0 stars, I would, based on the reception team and difficulty to get an appointment. The reception team come across as dismissive and appointments require a lengthy wait. There..

This practice has deteriorated significantly, and I'm unsure what has caused this decline. I have been a patient here for approximately four decades. The reception staff have been unhelpful, and the..

I requested a medical certificate for documentation purposes and was informed this could not be provided. I then asked for my medical records summary, and was told I could collect this in person...