East Durham Medical Group

The practice has not met my expectations. I have not received the regular monitoring I was supposed to have, with a significant gap in appointments. The staff and clinicians have come across as..

Took my child to the appointment and was told there were no concerns and that everything would be fine, but subsequently had to attend the emergency department where further investigations were..

I have been experiencing ongoing discomfort and sleep difficulties despite having documented health concerns that I believe require surgical intervention. I feel that the practice has focused on..

I can honestly say this is the best medical practice I have ever attended. Appointments are consistently available and both the reception staff and clinical team are highly professional and..

I have been extremely frustrated with my recent experience. I waited nearly three weeks to receive my test results, which caused considerable concern. Additionally, my prescription was sent to an..

***ABSOLUTELY SHOCKING*** Calls are not returned promptly. Constantly having to follow up on matters. A staff member ended a call without providing assistance or guidance. Unable to reach senior..

It would be preferable to seek healthcare elsewhere rather than at this practice, as the service is considerably slower and more complicated than alternative options. Obtaining necessary medications..

I attempted to reach the surgery several weeks ago and was informed that my patient registration had been terminated without my knowledge. I requested immediate reinstatement as I was unable to..

This practice has been disappointing to deal with. Obtaining an appointment is extremely challenging, and when one is secured, there are frequently significant delays. One of the branch locations..

On each occasion I contacted the practice, the reception team demonstrated kindness, professionalism and empathy. The clinical staff responded promptly and consistently provided thoughtful,..

A pharmacist approved my medications in early August. In September, a different pharmacist halted my medications, stating they needed to be reviewed. It was disappointing that they appeared not to..

Unable to obtain a prescription at this practice.

The staff display a notice requesting respectful treatment, yet my experience suggests they were dismissive toward patients seeking assistance for serious pain issues. I felt my concerns about..

The service appears to have limited accessibility for working individuals, as appointment availability and call wait times can be challenging to manage alongside employment commitments. The practice..

The team members demonstrated a knowledgeable and supportive approach throughout my visit.

I was disappointed with the service received at this practice. The clinical staff did not meet my expectations and I felt they should reconsider their approach to patient care. I found the..

Absolutely the worst medical practice in the country. The surgery operates limited hours, opening only a few days per week and closing early in the afternoon. The reception staff indicated it would..

The reception team consistently demonstrates helpfulness and efficiency. I've consistently been able to secure appointments when required for both myself and my family member. One clinician provided..

A satisfactory medical practice experience.

It is difficult to obtain appointments with medical professionals at this practice.