South Grange Medical Centre

Switched from my previous practice and submitted the registration form on a Wednesday. I was able to get my first appointment just two days later on the Friday, which was helpful as my medication..

Waited approximately 20 minutes in the queue during morning hours only to learn that no appointments were available on that day, with the earliest slot being several weeks away. This lengthy wait..

Based on my visits, I have found this to be an outstanding practice. The clinical staff, support workers, administrative team, and reception personnel are all professional, well-informed and..

The team here is welcoming and supportive, and I'm always able to secure an appointment when needed. Keep doing what you're doing ☺️

The practice did not inform me when my test results became available. This was disappointing.

The healthcare team did not demonstrate much compassion during my visit.

I relocated to this practice from my previous surgery and have found them to be excellent.

I would have given no stars but the system wouldn't allow me to post without selecting at least one. This is the worst medical practice I have attended. When I attempted to contact them by..

I have had disappointing experiences on two recent occasions. After waiting a considerable time in the reception area, I was informed that no appointments were available. As someone with significant..

The clinician I saw was absolutely lovely. I was quite nervous about attending my appointment, but they created such a welcoming atmosphere and made me feel truly understood. They listened carefully..

I typically attend my usual practice where the team are excellent and appointments run on schedule. However, I have recently visited an alternative location on two separate occasions and experienced..

Exceptional medical practice. Consistently able to secure appointments with availability for urgent needs. Outstanding team across all departments including reception, clinical nursing, and medical..

The telephone service is quite poor, with significant difficulty in reaching the practice or securing an appointment slots.

I appreciate the staff's politeness, though I'm disappointed with my experience. When I attempted to order my partner's medications in advance, only one of the three items arrived. I found the..

This practice has been extremely difficult to reach by telephone.

This has been the most disappointing medical practice I have experienced. The service fell significantly short of expectations.

The appointment scheduling process did not work as expected. An appointment was booked for midday, but there was a significant wait of around 40 minutes before being seen for the vaccination..

Unable to reach anyone by telephone, despite attempting to contact the practice since early in the week.

The practice is difficult to reach by phone. I was informed by one clinician that my concerns might be psychological in nature. I found this experience frustrating and feel I would receive better..

The care I have received over the past year and a half has been disappointing, with the same issue persisting throughout this period.