Alnwick Medical Group

I was able to reach the medical team on two occasions before mid-morning today. I have a scheduled appointment with a healthcare professional for the following week and have submitted an online..

I received a sick note that didn't meet my needs, so I called first thing to request a replacement. I was informed I would need to speak with a clinician again. This would have been acceptable under..

It has been quite challenging to obtain an appointment or have a conversation with a clinician. The initial hurdle involves interacting with reception staff, who I feel could benefit from improved..

I was unable to obtain my repeat prescription as the practice needed to have a conversation with me, but they neither contacted me in writing nor by telephone to arrange this.

I appreciate the practice's continued dedication to patient care during the challenging period of the pandemic, managing both the significant vaccination rollout and other services throughout this..

Once you manage to secure an appointment, the service provided is of a high standard.

The experience wasn't particularly positive, and I felt compelled to lodge a formal complaint. Unfortunately, I didn't receive a response to it, and I'm uncertain whether it was properly forwarded..

Excellent practice with genuinely supportive staff members. While appointment availability can be challenging, this appears to be a widespread issue affecting most practices rather than a problem..

I recognise that staff at the practice are likely stretched, particularly during busier periods, but the challenges are significant enough that I feel they should openly acknowledge the difficulties..

I am visiting the area and needed to arrange a medical appointment for my child. Since I had not brought along a particular medication device that is only used occasionally, I was unable to get..

I have consistently received excellent service at this practice. When the online consultation system is unavailable, I am able to reach someone by telephone, though there can be a wait which is..

I have consistently experienced high-quality clinical care from the medical and nursing staff, and the administrative team have always been courteous and welcoming. However, I am deeply concerned..

Arranged an appointment through 111 over the weekend for early in the week. Did not receive the expected telephone call. Found this to be an unsatisfactory way of handling patient care.

I have been attempting to reach the practice by telephone for well over forty minutes without success. While I understand the surgery handles a significant volume of calls, I feel this wait time is..

The pharmacy service fell short of expectations, as they were unable to process a straightforward request to transfer a prescription to an alternative location. The experience felt dismissive and..

Unable to reach the practice by telephone, and whenever I attempt to submit an online consultation form, the system appears to be unavailable. The issue isn't serious enough to warrant emergency..

I have attempted to contact the practice on multiple occasions during morning hours without success. The online booking system shows no available appointments. This situation is frustrating,..

The service was disappointing. It is difficult to reach the practice by telephone, and obtaining an appointment to see a clinician in person is challenging. The practice tends to favour telephone..

The clinical staff are excellent, however the website presents information in a way that feels misleading. The reception team are courteous, but they should be able to offer straightforward..

New to the practice and I can genuinely say that all my experiences have been excellent. The reception team were very helpful in assisting me with app access issues. The clinical staff member I've..