Crayford Town Surgery
HM
Hassan M. 2 years ago • From Google
Bad
The healthcare systems are extremely inadequate, with numerous unaddressed feedback leading to persistent issues. Despite understanding NHS challenges, the administrative team could implement small improvements to enhance patient experience. I was seen at 8am by a physician assistant, not a doctor, without proper disclosure. The PA claimed a prescription was sent to the pharmacy at 6:30pm, yet remains unprocessed - this is unacceptable. My young son's skin condition is deteriorating, potentially requiring private treatment. Accessing face-to-face consultations seems impossible. My four-year-old is now anxious about potential social implications of his condition. We're still awaiting resolution. New medical staff and partnerships have brought no meaningful change. The patient participation group appears ineffective, with patients lacking genuine input. Many potential improvements remain unexplored. The practice feels disconnected and impersonal. While I hesitate to be overly critical, I feel compelled to share these concerns for future patients. This approach seems the best they can manage, but it certainly falls short of patient needs.
jenny h.