Little London Surgery
ED
Eluidah D. one year ago • From Google
Bad
Medication is charged for and arranged for delivery, but there appears to be an expectation that patients collect items within a specific timeframe. This requirement is not clearly communicated beforehand, and when patients eventually become aware of it, the response from staff can feel dismissive and frustrating. When concerns are raised, there seems to be difficulty in speaking with management, who are often unavailable. Additionally, record-keeping appears inconsistent, which adds to patient inconvenience. The practice would benefit from implementing more systematic record management and establishing clearer communication channels with patients about policies and procedures. Given these experiences, if this reflects standard practice, it is likely affecting a significant number of patients who may feel their time is wasted and their concerns are not being properly addressed, particularly when they have already paid for services. Despite a long-standing relationship with this surgery, the current service standards and processes fall short of what would be reasonably expected.
Ty W.