KF

Kendra F. 3 years ago • From Google

Rating

Average

Pharmacy location helpful, but diagnosis was wrong

I have a complaint about something that occurred several years ago. I attended for severe wrist pain and was informed it was a ganglion cyst, with advice to manage it using paracetamol. My concern is that I have since developed significant pain in both wrists, and I believe the initial diagnosis may have been incorrect. The condition I actually had appears to be related to repetitive strain, which I may have inadvertently aggravated by following the guidance given at that time. I acknowledge that seeking a second opinion would have been prudent, though at the time I lacked the experience to recognise this need, and obtaining GP appointments is not straightforward. Looking back at information about ganglion cysts, I struggle to understand how that conclusion was reached, as I do not recall presenting with the typical characteristics associated with that condition. On a positive note, the on-site pharmacy is extremely convenient. The appointment scheduling system was well-organised from what I can recall, though I cannot comment on whether this remains the case following recent changes.

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