BM

Becky Mesterhazi10 months ago

Rating

Bad

  • Appointment

    Poor
  • Reception

    Average
  • Cleanliness

    Bad
  • Care

    Poor
  • Respect

    Bad
  • Seen On Time

    Poor

Pharmacy's medication mismanagement frustrates patient

The medical practice's conduct is utterly disgraceful! As a severely ill patient, I diligently followed instructions to order my medication on schedule. Despite receiving a text confirming its availability at the pharmacy, I arrived to find nothing after enduring a week without my essential pills. Upon contacting them, I was informed it awaited signing. Returning the next morning yielded the same frustrating result - no prescription in sight. When I called again on Thursday, they had the audacity to claim it was post-dated to the following Monday, despite already being overdue! This level of disorganization and incompetence forced me to switch practices. I can confidently say that Poole Town Surgery demonstrates far superior efficiency and genuine patient care.

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