SS

Soheil S. one year ago • From Google

Rating

Bad

Pharmacy's poor communication ruins everything

Reaching them by phone is an exercise in futility, and their email communication is nonexistent. Their complete disregard is profoundly disheartening and infuriating. I've repeatedly submitted my mother's standard prescription requests, and inexplicably, certain medications are arbitrarily denied in one application, only to be approved in subsequent submissions without explanation! I've dispatched multiple emails that have been met with absolute silence! I absolutely cannot endorse their services! The latest update: Regrettably, my experience with Hazeldene Medical Centre remains unchanged since my previous annual review. Despite apparent organizational expansion, their service quality has not progressed at all. The administrative and pharmacy staff continue to demonstrate a marked reluctance to address concerns, and I am consistently compelled to persistently follow up multiple times just to secure my mother's routine medication needs. It is deeply disappointing that their organizational growth has not translated into improved attentiveness or patient care responsiveness.

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