JJ

Jas J. 3 years ago • From Google

Rating

Bad

Phlebotomist caused unnecessary bruising and pain

I've had blood tests taken many times and they're usually painless and straightforward, but on this occasion the experience was quite different. The procedure was uncomfortable, with sharp pain during and after the needle was removed. I was left with significant bruising that doesn't typically occur when I have blood work done elsewhere. I felt the technique used was less gentle than I'm accustomed to, and I have concerns about the approach taken. Additionally, I witnessed an interaction at reception where a patient was told by staff that their non-attendance at an appointment would negatively impact someone's personal plans. This comment felt inappropriate and unprofessional in a healthcare setting.

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