St Albans Surgery

I was considering changing my GP because my experience with reception staff hasn't been very positive, as communication often felt quite robotic and impersonal. Today I spoke to a member of the..

My appointment today was for a blood test. I received attentive care and felt reassured throughout, which was particularly helpful given my concerns about the procedure. The healthcare professional..

I have been attempting to secure an appointment for approximately two months. Due to my work commitments in an educational setting, I require availability outside standard working hours or during..

The surgery is really good, and I've found the clinical staff to be amazing and kind compared to other healthcare professionals I've seen.

I am very satisfied with the care and service provided by this practice.

I am genuinely grateful for the care I receive. I find it straightforward to seek guidance or book an appointment whenever needed. Thank you.

Consistently excellent service. Our family has maintained our registration for a considerable time. The entire team has consistently demonstrated respect, kindness and efficiency throughout our time..

The receptionist demonstrated excellent courtesy and the GP provided very good care.

I find myself extremely frustrated whenever I contact the practice, which I only do as a last resort after trying other options like the pharmacy first. I struggle to secure an appointment through..

The medical professionals at this practice are excellent and demonstrate a high level of professionalism. The team members are consistently helpful and approachable.

Unable to secure an appointment during periods of illness. This results in having to seek care through NHS walk-in centres or contacting the out-of-hours service instead. Questions the value of..

It proved quite challenging to secure a telephone consultation through the practice. Additionally, the option to book an appointment via the surgery's website was not available. As a result, I had..

This practice is difficult to access as appointments are hard to obtain. I was unable to book the physiotherapy session I needed. During my interaction, I found the staff member unhelpful and felt..

The reception team had difficulty accommodating routine appointment requests, even when following the standard booking procedures and calling at the designated times. There was a consistent..

I am extremely satisfied with my long-standing relationship with this practice. The entire team, from those at the front desk through to the clinical staff, consistently demonstrates genuine..

Absolutely disappointing. I've called at opening time on multiple occasions, only to be told that all available slots are fully booked. I'm uncertain about the accuracy of this information. There..

Terrible experience. I spent three days attempting to reach the practice by phone without success, and was informed that an appointment was not available. When I visited the surgery in person to..

I attended my scheduled appointment and experienced a significant delay before being seen. The wait extended considerably beyond my appointment time, which was frustrating. This pattern of delays..

I attended the surgery in late March due to experiencing unexpected weight loss. The GP provided thorough explanations regarding the various tests that would be required. Following receipt of my..

I would not recommend this practice as I found the standard of care provided to be unsatisfactory.