York Medical Group at Acomb
RS
Rebecca S. 6 years ago • From Google
Poor
Getting through on the phone can be challenging, and when contact is made, the information provided hasn't always been consistent with what I've experienced. I was advised by reception to provide a sample ahead of a phone appointment, so my husband delivered it on my behalf. However, it was declined with the explanation that a doctor's request was required first. When I called back to clarify what I'd been told initially, the staff member acknowledged that the notes did reference providing a sample, yet the sample was still not accepted. This meant I had to make another trip to submit it in person. This inconsistency between what's communicated over the phone and what occurs during in-person visits has happened more than once. Additionally, I've found some interactions with staff to be dismissive in tone, with a sense that explanations about previous conversations are met with skepticism rather than understanding.
Kieran K.