St Lukes Primary Care Centre

I was concerned about my deteriorating long term conditions and was treated with empathy and a plan for next steps to help me cope with the symptoms going forwards. I contacted the surgery that..

The reception staff demonstrated a helpful and courteous approach during telephone interactions, which was much appreciated. Appointments were arranged promptly and efficiently. The healthcare..

Receives considerable negative attention, but I found the service I experienced today to be satisfactory.

The practice itself is excellent when you manage to secure an appointment, however the telephone system presents significant challenges. I called at 8am seeking an appointment and received an..

I have to put one star to post but in reality its zero. I feel completely let down by this surgery. My scan in late 2024 showed I needed a significant procedure, but the referral was never sent. I..

I have difficulty reaching the practice by phone.

I was given a specific time window to make a call, but when I phoned just a couple of minutes before that window closed, I was told that all available appointments had already been taken.

I would encourage those in positions of healthcare leadership to experience firsthand the challenges of obtaining a doctor's appointment at this primary care centre. Like many others who have left..

I was unable to reach the practice by telephone when I called at opening time, as an automated message indicated they had already reached their maximum capacity for incoming calls at that point.

I've been living in the area for several years and have struggled to see a doctor during this time. My only contact with clinical staff has been through annual health checks. Obtaining an..

How is the phone line consistently full right when the surgery opens in the morning? This practice seems poorly managed and I've been attempting to reach them since the previous day. When I..

My recent visit to the primary care centre was truly a remarkable experience, thanks to the exceptional care provided by the clinical and administrative team. From the moment I walked through the..

I have a demanding work schedule starting early in the morning at my job. I am unable to request additional time off simply to attempt contacting the practice by phone. It has proven extremely..

I found the process of securing an appointment to be quite challenging. I would also note that there appears to be a discrepancy between the information presented on their website and what staff..

This surgery has been incredibly frustrating to deal with. I'm unable to secure an appointment to see a clinician, and when I contacted an alternative service, they advised that I really need to be..

This GP practice fell short of my expectations.

A repeat prescription was cancelled without my knowledge, leaving me without my medication.

I have only positive feedback regarding this practice. The front desk team are approachable and supportive, appointments are readily available when needed, and the clinical staff demonstrate genuine..

I have been unable to secure an appointment to receive care, and when attempting to discuss this at the front desk, the staff appeared disengaged. This difficulty in accessing services is..

I would appreciate it if the practice could review the performance of one particular staff member, as I have found my interactions with them to be unsatisfactory. I am considering changing to a..