BP

Becky P. 3 years ago • From Google

Rating

Bad

Phone appointments felt dismissive and patronising

I have had disappointing experiences at this practice. The reception and nursing team are excellent and provide good support, however my appointments with the clinicians have been frustrating. During consultations, I felt dismissed and as though my concerns were not being taken seriously, both regarding my own health and that of my family members. The approach came across as patronising and dismissive of what I was describing, and it seemed as though there was reluctance to engage properly with the consultation process.

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