KF

Kim F. 3 years ago • From Google

Rating

Bad

Phone appointments felt rushed and unhelpful

I had a remote consultation where we discussed my chronic upper back pain affecting my ribs and leg. Following our discussion, I was given a diagnosis and prescribed pain relief medication. However, after taking the medication, I experienced facial numbness and tongue swelling, and it did not help with my back pain. I felt concerned that the diagnosis was reached without additional investigations to support it. On a separate occasion some months earlier, I experienced severe stomach pain but was unable to secure an appointment. I was subsequently admitted to hospital where a significant cyst was identified. I have found it increasingly difficult to obtain face-to-face appointments in recent times and have decided to transfer to another practice.

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