MK

Malupa K. 2 years ago • From Google

Rating

Great

Phone appointments left me stressed and disconnected

The clinical team demonstrates professionalism and the wider staff are welcoming. I have experienced excellent care at the practice when I have managed to access appointments with the doctors. However, I find the telephone appointment system somewhat challenging, particularly when juggling work commitments and the uncertainty around when the call will arrive. On a couple of occasions, I experienced technical issues during phone consultations that resulted in disconnection, and unfortunately these were not followed up with a callback. I would prefer to have greater availability of in-person appointments.

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