Heath Hayes Health Centre

This surgery experience was deeply disappointing. There was an issue with a referral for my son regarding a serious health condition that could have been resolved with better communication or a..

At least they picked up when I called. The other location appears to be unavailable after 5pm - I was on hold for 25 minutes without getting through. When I eventually reached this practice, I was..

Extremely frustrating experience. I attempted to call starting from 5 o'clock onwards, having been warned about the difficulty in securing an appointment. The line remained engaged continuously..

I'm usually content with attending appointments for check-ups. However, since becoming pregnant, my experience has changed somewhat. I attended the reception desk to inquire about a..

This is the third appointment I have booked and the clinician has failed to call, though they claim I missed the call. My phone shows no record of a missed call, which I brought to the attention of..

Submitted a prescription request on Monday and attempted to collect it on Wednesday, but it was not available. After visiting the surgery to follow up, staff indicated it would be sent with priority..

Extremely disappointing experience with contacting the practice. Attempting to reach them by telephone results in exceptionally long wait times, even when the automated system indicates you are..

We recently relocated to the area and the practice has handled our registration and prescription arrangements very well. The administrative team have been consistently supportive and efficient...

I attended the practice recently. The reception staff were friendly and efficient in scheduling my appointment. The clinician delivered excellent care throughout the consultation, demonstrating..

It has been quite challenging to secure appointments through either phone or in-person consultations. Earlier in the year, we found ourselves having to book an online appointment with a clinician we..

I recently joined this practice and have found the experience quite disappointing. I was unable to obtain a sick note for work as the practice requires a telephone consultation with a clinician..

It would be preferable if appointments ran more punctually, as there tends to be a considerable wait in the reception area following check-in.

The reception team were exceptionally helpful when I encountered confusion with information displayed on the system. Their compassionate approach provided reassurance and improved my experience. A..

I have been attempting to contact the practice repeatedly over several days without success. Following the standard queuing process, I eventually reached the front of the queue after a considerable..

The reception team appeared to lack understanding of their responsibilities during my maternity care. They were unwilling to complete necessary paperwork, stating it wasn't their role to notify the..

Both my partner and I are registered at this practice, though we have had disappointing experiences. I have been dealing with a respiratory condition since Christmas, and despite having a relevant..

I was asked to bring my own dressing to an appointment for a wound care procedure. I have found it very difficult to reach the practice by telephone regardless of when I try to call. The..

The service at this practice has been disappointing for a considerable time, well before the pandemic. The way the practice operates, from reception through to clinical staff, feels poorly managed..

I had a very disappointing experience during a recent phone consultation. The clinician seemed dismissive of my concerns and appeared unwilling to provide assistance. Rather than exploring options,..

I contacted the surgery to book an appointment for my granddaughter and was placed on hold. I opted for a callback and was eventually called back after approximately two and a half hours. I was then..