The Vineyard Surgery

The medical staff demonstrate considerable attentiveness and respond promptly when situations require urgent attention.

I have been attending this practice since relocating to the UK, and I have no complaints whatsoever. The team members are genuinely welcoming and the clinicians are outstanding. Naturally, there are..

The practice made a positive change some years ago by replacing its unhelpful reception team, which was genuinely encouraging. Unfortunately, my recent visits have left me disappointed to find that..

The practice team are doing an outstanding job! Thank you for always looking after me so well X

Extremely disappointing experience. Despite having an early slot, there was a significant delay before being seen, with no communication provided about the wait. The practice appears to be turning..

I had a disappointing interaction with a member of the reception team when I called to request an appointment for my child. I felt there was a lack of empathy and understanding during the..

I have never experienced such a positive encounter at a general practice. The telephone waiting times are consistently minimal, and the front desk staff demonstrate exceptional kindness and..

From my perspective, I found it quite challenging to obtain available appointments.

I have attempted to contact the practice on multiple occasions over a three-month period regarding a referral that was requested by my specialist, but the referral has not yet been processed.

Poor diagnostic accuracy, difficulty reaching reception, dismissive responses to concerns, and overall service quality issues. Consider seeking care elsewhere.

I want to start by saying that the clinical staff at the practice are excellent, and the reception team are equally wonderful and supportive. My previous visits have always been very positive, and I..

I had a consultation at the Vineyard Surgery today. The clinician I saw was exceptionally kind, positive and helpful. I'm very grateful for the experience.

Problems with prescriptions. Problems with referrals. Problems with diagnosis. Problems with care management. When confidence in your practice diminishes, it may be time to consider a change before..

I’ve been a patient here for some time and the experience has become increasingly frustrating. The reception team are routinely rude, dismissive and condescending. This isn’t limited to my own..

The service provided was satisfactory and prompt. A recent improvement to the telephone system has been appreciated.

The practice appears to be well-organised from my perspective. I did not encounter the issues that some other reviewers have described, and I received a prompt referral to the specialist eye service..

I arrived at the surgery very early in the morning on my way to work, as the website indicated it would be open at that time. After paying for parking, I discovered the building was not yet..

Excellent practice. I don't understand why anyone would complain about waiting times, as all GP surgeries face considerable pressures from systemic funding challenges. One day you might be the..

Update, I find all the clinical staff to be excellent, and the reception team work hard too. The team can appear stretched at times given how busy the practice is, like many surgeries. My overall..

What an ordeal. I was already uncertain about this surgery after a rather unpleasant experience there a few months prior. During my initial telephone consultation, I was advised to simply monitor..